Customers are responsible for return shipping costs unless the product arrives damaged or defective. If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, On Vine will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up. If you have any questions, please contact our representatives at 1-855-300-POUR (7687). Opened or damaged alcohol containers will not be accepted for return. On Vine does not warranty the products sold. Manufacturer’s warranty(s) may apply but requires written request received within the manufacturer’s warranty specified time line. ALL ENOMATIC® PRODUCTS AND ACCESSORIES MUST BE SHIPPED DIRECT TO FINAL END USER IN THE FOLLOWING STATES ONLY: ILLINOIS, INDIANA, MICHIGAN, OHIO, and WISCONSIN. Please contact your local ENOMATIC® distributor for orders outside the above listed states. All orders subject to cancellation by our shipping department.
All alcohol and tobacco products are sold in Illinois and title passes to the buyer in Illinois. By placing the order, you authorize On Vine to have the product shipped on your behalf by common carrier for delivery to your selected destination. Under the terms of sale, the common carrier is acting as your agent. Check with your carrier for approved shipments. You may desire to insure your shipment. Call 1-855-300-POUR (7687) for insurance rates or email us at email@example.com. For local delivery of spirits, wine, and beer please call 1-224-999-1008.
Delivery of Alcohol Packages
Delivery can only be made to an address where an individual at least 21 years old can sign for the shipment during regular business hours. Products can be shipped to a place of business or residence. We cannot ship to a P.O. Box or APO Boxes. Purchaser and recipient must be over the age of 21 to purchase alcohol.
For all alcohol orders, an adult 21 years or older must be available to sign for the order.
Warning: Certain states and local governments expressly prohibit the direct importation of alcohol and violation can be punishable as a misdemeanor or felony.
It is On Vine’s policy NOT to ship to certain states where direct shipment is recognizably prohibited and therefore, our web site may not let you place an order and orders may be cancelled at any time if you are in such a state. In the event you believe you have been prohibited from ordering in error, please contact us at firstname.lastname@example.org.
Please contact your local alcoholic beverage control agency for further information about the laws in your jurisdiction. In addition, other restrictions may apply as some states limit the quantity and type of products that may be shipped to an individual address.
By placing an order, you verify that you and order recipients are at least 21 years of age. At the time of delivery, the order recipient must sign an age verification receipt stating that they are at least 21 years of age and must present a valid driver’s license, military ID, passport or State ID for identification. Additional state requirements may apply, and On Vine reserves to refuse any delivery if the purchaser refuses to comply with the laws of the jurisdiction.
You will be notified by email that we received your order. If the items you ordered are out of stock, we will contact you. If the items you ordered are in stock, we attempt to ship them within 48 hours. Tracking numbers are sent to you by email. Our shipping department works Monday thru Friday 9:00 am to 5:00 pm CST. If you need to change your order, email us at email@example.com. or call 1-855-300-POUR (7687). Please include the order number. We reserve the right to limit quantities of any item ordered.
Credit Card Charge
When your order is complete and ready for shipment your credit card will be charged. For future orders, your credit card will be charged when we confirm your order.
We usually ship within 24 hours from the receipt of your order. If we cannot fulfill your order, we will contact you. We try not to ship product over a weekend. If your order is received and cannot be delivered by Friday, it will be shipped on Monday. Shipments may also be delayed due to weather conditions. Weekend delivery requests may have additional charges. Rules and regulations of common carriers may prevent us from accepting orders for the shipment of alcohol products. Please direct all shipping questions to firstname.lastname@example.org or call 1-855-300-POUR (7687).
All shipments of alcoholic beverages require an adult signature for delivery.
Our shipping containers are sized for 1 bottle, 2 bottles, 3 bottles, 6 bottles and 12 bottles. Our system will estimate your shipping charges, if you click on ship or pickup. Actual shipping charges may vary when we consolidate your order. Mixed case fee applied to mixed bottle order(s). Some items require special packaging. We will email or call you with any shipping charge adjustments for your approval.
You can place an order online for pickup at any Wine Vault 6400 W Touhy Ave. Unit A, Niles, IL 60714. Please allow at least 24 hours for your order to be processed. You will be contacted by the store when your order is ready for pickup.
Our system does not calculate international shipping charges. We will contact you with the shipping charges for your approval. Every country has different taxes, customs and tariffs that you may have to pay. We are not responsible for additional charges that may be added to your order. We advise you to check with the destination country’s local shipping official regarding taxes or custom charges that must be paid before your order is released. Most products on abetterpour.com are zip code restricted. Any order placed outside allowed zip codes will be cancelled.
The Cook County tax (CCT) on alcohol is based on product type and alcohol by volume (ABV). As an example, the CCT on a 750ML of wine 14% ABV is $.11. Village of Skokie 2% Liquor Tax applies to all orders. Applicable sales, liquor, and CCT taxes are combined on your invoice. Additional taxes levied where necessary.
Some wine and spirit items cannot be replaced if an accident should happen. Insurance is available to most destinations through USPS, UPS and FedEx. Please indicate if you would like your order insured. We will secure the coverage on your behalf. If a package arrives damaged, please contact email@example.com call 1-855-300-POUR (7687).
The minimum order for Wine Futures is 6 bottles per item. You will be notified by e-mail that we received your order. By the next regular business day, you will receive an e-mail confirming available quantities on your order request.
We reserve the right to limit quantities of any item ordered on a Futures request.
When your wine arrives, we will contact you to make arrangements for shipping or pick-up. In the event we are unable to contact you within 90 days of receiving your wine, we reserve the right to dispose of the wine and refund the original price you paid, less a 5% service fee.
Any applicable shipping charges and taxes must be paid before the wine can be released for shipment or for in store pick-up. For shipped orders, if you would like to have the wooden crates, they will be shipped separately via UPS Ground and there will be an additional shipping charge.
Due to the rarity of these wines, we recommend your shipment be insured. Any required taxes and shipping and insurance charges will be assessed at the applicable rate when the wine is released to you.
Futures order cancellation policy
There is no fee if a paid order is cancelled within 30 days. For any Futures order cancelled more than 30 after payment has been made, a 5% service fee will be assessed.
We take significant precautions to prevent the unauthorized examination or use of information you transmit to us.
If any communication from this web site is not in conformity with any jurisdiction rules and regulations governing solicitation, advertising, shipping and/or transacting business in such jurisdiction, then such communication and any offers made herein in connection therewith, shall be void to the extent prohibited by law.[/vc_column_text][/vc_column][/vc_row]